10 June 2021 - v3.3.2 Moya includes:
You must update your Moya to the latest version(3.2.1 or higher) to register for MoyaPayD, now live on Moya App.
You can update Moya app from Google Play
Or you can download and share the Android app install file (not #datafree) from here
It is very important that you do this so your messages are delivered immediately and you get new message notifications straight away.
Moya does not use standard Google notifications service like other apps, because Google does not allow them to work #datafree.
So we have to use our own notification system that works #datafree, even when you have no airtime or data balance.
To make this work go to “My Profile” and tap “Enable background activity”.
This will make sure Moya is always running and does not get put to “sleep” by your Android system.
Do not worry about the standard battery warning message - we can assure you Moya does not drain your battery.
If you do not see the enable background activity option that means you have already done it.
Voice & video calling feature has been added to Moya app v3.0.1 and higher.
If you experience any technical problems please contact us using the feedback form in “Info & Help”.
Go into a chat with a contact.
If both of you have v3.0.1 of Moya or higher you will see a call icon at the top right of the screen - just tap to call!
If you do not have, or only one of you have v.3.0.1 of Moya or higher, you will not see the call icon in a chat.
You must update to the latest version of Moya app to use Moya calling.
Moya is designed to never collect or store any sensitive or personal information. Moya messages cannot be accessed by us or other third parties because they are always end-to-end encrypted, private, and secure.
All personal messages in Moya are secure using end-to-end encryption.
End-to-end encryption ensures only you and the person you are communicating with can read what is sent, and nobody in between, not even Moya.
This is because with end-to-end encryption, your messages are secured with a lock, and only the person receiving your message and you have the special key needed to unlock and read the messages.
This happens automatically - there is no need to turn on any setting.
Moya does not store or keep a copy of your messages after delivery, ever.
End-to-end encrypted messages are only stored on your device and not Moya servers after they are delivered.
Moya does not collect or store any personal data about you, other than your phone number which you need to register and verify in order to use Moya.
Moya does collect anonymous information about your smartphone device to help us improve delivery of our services.
You have the choice to allow Moya to discover which contacts in your phone address book are Moya users.
Information from the contacts on your device may be securely transmitted to the Moya server in order to determine which of your contacts are registered.
Moya does not permanently store your contacts information on our servers.
Moya does not share any of your data with third party companies or Big Tech like Google, Facebook etc., ever.
Moya does not share data about your contacts, ever.
Moya does not try to track you across other websites or profile your activity for ad targeting.
We want to make sure you know what is happening with your messages.
If you don’t want to receive messages from a person, you can always block them directly from the chat or delete them from your contact list.
Just long press on a chat or contact and select the option in the pop-up menu to do this.
Yes, you can. Click on the 3 dots displayed at the top right-hand corner then go to settings, then uncheck the “broadcast and last user interaction” box.
Our App is 100% secure and all messages are encrypted. Any person that has the App can invite anyone else to join the App. We at Moya do not retain or share any user information.
It is great to remember some special chats or to pickup from where you left off, but not so great if we delete them by accident or change phones. The Backup function allows you to Create backup and to Restore your chats that can be saved on your phone's internal storage, but you can also choose to have it stored on your phone's external memory, or even share it to your cloud storage for backup.
Here is how to create your backup:
Restore your backup
Besides for our #datafree messaging, you can also check out the Moya Discover section for more #datafree fun and helpful things to see.
If you provide permission for Moya to read your Android contacts we can see which of your friends also have Moya.
Click on the green + at the bottom of the Chats screen. Your contacts who are using Moya will be displayed at the top with a clear distinction between them and those who aren't using Moya.
No, it is not related to WhatsApp at all.
No, Moya has nothing to do with WhatsApp
No, you are not able to send messages from Moya to any other messaging App. Only Moya to Moya.
Media attachments require much more data than text messages, and if all media messages were free, we at Moya would not have the ability to keep the lights on
#datafree means there is no data cost for you to access or use the app or website. You can download, install, register and use Moya for text messaging with no data cost.
Click on Menu (three dots) on the top right-hand side of your screen. Select my profile. Tap “EDIT” to change your profile name or status message. Tap your profile picture to change it.
Go Chat, long press on a chat you would like to delete or hide then select from the options that pop-up.
Currently you cannot set a status, however we are working to add Statuses like you see in WhatsApp.
This is not available at the moment but might be with a future update.
Select “My Profile” in the bottom navigation bar then tap the profile picture icon to add your picture.
Select “My Profile” in the bottom navigation bar then tap “EDIT”.
In order to see if your friends are online, you’ll need to go into the contact card of your friend to see their online status.
Click the green + on the Chat screen and click Share Moya at the bottom of the screen.
You can contact us by email: firstname.lastname@example.org
Just press and hold the message, a popup menu titled “Message options” will show and you can hit “Delete message” there.
Alternatively, to delete an entire chat you can tap on the 3 dots in the top right corner of the conversation screen, then select “delete chat”.
Share Moya App and chat with all your friends #datafree.
A “public” chat group means anyone can join the group and any group member can add another user to the group.
Moya no longer promotes links to public chat groups in Moya Discover.
In the main chat screen swipe across to GROUP CHATS then:
As a chat group owner you have control of the group and can add or remove users.
You can give admin privilege to certain members of the group chat - just long press their name and select to make them admin.
You can also delete the whole group chat if and when you decide.
You must create a group chat or be added to a group chat by an owner or admin.
No it will not. Moya is and will remain #datafree. The notification you get before joining a public group is to warn you that some users may send media files, such as pictures and videos and those files will cost data to view or download.
The Moya browser is a fast, secure, private browser to go anywhere on the internet.
The Moya browser is not datafree - it needs to use your mobile data or WiFi.
But it does save data cost and save data storage on your phone.
The Moya browser blocks ads and other tracking tags in websites, to save you data and to go faster.
Did you know online advertising often uses more data than the content of a website?
It can be that as much as 80% of your data is taken by advertising.
Seems crazy right? But it's true.
We did research to measure the data cost of online advertising in South Africa.
Use the Moya Browser for websites like Facebook and Instagram (instead of using their apps) so:
Try it and you will see!
You must have version 2.18.2 of the Moya app or higher to use Moya Browser.
You can update Moya from Google Play.
To make things more convenient, faster and less costly for you
At Moya we want to help people in these difficult times with COVID-19 causing hardship and affecting so many people.
So we decided to provide a #datafree link to the SASSA website for the special Covid-19 Social Relief of Distress Grant.
We do this at our cost as we pay for the mobile data, not you.
It is important to understand we are not SASSA, we do not work for SASSA and we do not operate the relief grant website.
We just help you to connect with it #datafree.
If you have any questions about your grant application, please contact SASSA by:
MoyaPayD is better than a bank account, and it is free.
You can ask SASSA to make payments to your MoyaPayD account.
Your MoyaPayD “Proof of Account” document is the same as a bank account proof of account document.
It is an official document which you can provide to anyone, such as SASSA, employers or others, as proof that you have a MoyaPayD account and the details of your account.
Moya was developed in 2019 in South Africa by a company called Datafree Africa Pty Ltd
Moya has grown by word of mouth to over 4 million active users in South Africa, and continues to grow by around 25,000 new users every day!
We have offices in Johannesburg and Cape Town.
The Moya app is 17 MB to download to your phone.
If you want to switch to another phone using the same SIM number, you need to install Moya on the other phone and register as per usual.
Moya can only operate on one phone using the same phone number - same like for WhatsApp.
When you register for Moya using the same phone number on another phone, the Moya app on a previous phone will be disabled.
If you want to transfer your messages from an old phone to a new phone you must use the backup/restore option in Moya.
You should be able to see the last seen at the top of your screen of the chat you’re in. It should be displayed below the contacts name. Kindly note however, that if your contact/s choose to not broadcast their last user interaction, you will not be able to see their “last seen”.
There is an option to force a refresh of contacts.
On the chat home screen:
Update to the latest version of Moya from the Google Play Store.
Or you can download and share the Android app install file (not #datafree) from here