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LATEST

10 June 2021 - v3.4.0 Moya includes:

  • bug fixes and performance improvements
  • preparation for Moya Status updates in next version

You must update your Moya to the latest version(3.2.1 or higher) to register for MoyaPayD, now live on Moya App.

You can update Moya app from Google Play

If your Moya is taking longer than usual to update, uninstall Moya from your device and download Moya from Google Play. Please note that updating Moya is not #datafree.

Or you can download and share the Android app install file (not #datafree) from here

What's coming next in Moya?

  • Statuses! (Early September 2021)

MESSAGE DELIVERY & NOTIFICATIONS

It is very important that you do this so your messages are delivered immediately and you get new message notifications straight away.

Moya does not use standard Google notifications service like other apps, because Google does not allow them to work #datafree.

So we have to use our own notification system that works #datafree, even when you have no airtime or data balance.

To make this work go to “My Profile” and tap “Enable background activity”.

This will make sure Moya is always running and does not get put to “sleep” by your Android system.

Do not worry about the standard battery warning message - we can assure you Moya does not drain your battery.

If you do not see the enable background activity option that means you have already done it.

VOICE & VIDEO CALLING

Voice & video calling feature has been added to Moya app v3.0.1 and higher.

If you experience any technical problems please contact us using the feedback form in “Info & Help”.

Please note:

  • Moya voice & video calling is NOT #datafree
  • For Moya calling to work, each user much have v3.0.1 or higher of the Moya app
  • You cannot call contacts who have older versions of the Moya app.

How to use Moya calling

Go into a chat with a contact.

If both of you have v3.0.1 of Moya or higher you will see a call icon at the top right of the screen - just tap to call!

If you do not have, or only one of you have v.3.0.1 of Moya or higher, you will not see the call icon in a chat.

You must update to the latest version of Moya app to use Moya calling.

SECURITY & PRIVACY

Moya is designed to never collect or store any sensitive or personal information. Moya messages cannot be accessed by us or other third parties because they are always end-to-end encrypted, private, and secure.

Messages are secure

All personal messages in Moya are secure using end-to-end encryption.

End-to-end encryption ensures only you and the person you are communicating with can read what is sent, and nobody in between, not even Moya.

This is because with end-to-end encryption, your messages are secured with a lock, and only the person receiving your message and you have the special key needed to unlock and read the messages.

This happens automatically - there is no need to turn on any setting.

Messages stay with you

Moya does not store or keep a copy of your messages after delivery, ever.

End-to-end encrypted messages are only stored on your device and not Moya servers after they are delivered.

Moya data collection

Moya does not collect or store any personal data about you, other than your phone number which you need to register and verify in order to use Moya.

Moya does collect anonymous information about your smartphone device to help us improve delivery of our services.

Contacts

You have the choice to allow Moya to discover which contacts in your phone address book are Moya users.

Information from the contacts on your device may be securely transmitted to the Moya server in order to determine which of your contacts are registered.

Moya does not permanently store your contacts information on our servers.

No data sharing

Moya does not share any of your data with third party companies or Big Tech like Google, Facebook etc., ever.

Moya does not share data about your contacts, ever.

Moya does not try to track you across other websites or profile your activity for ad targeting.

You are in control

We want to make sure you know what is happening with your messages.

If you don’t want to receive messages from a person, you can always block them directly from the chat or delete them from your contact list.

Just long press on a chat or contact and select the option in the pop-up menu to do this.

You can read the full Moya Terms and Privacy Policy here.

Can you hide your last seen?

Yes, you can. Click on the 3 dots displayed at the top right-hand corner then go to settings, then uncheck the “broadcast and last user interaction” box.

There are unknown people inviting me, is this App not secured?

Our App is 100% secure and all messages are encrypted. Any person that has the App can invite anyone else to join the App. We at Moya do not retain or share any user information.

BACKUP AND RESTORE

It is great to remember some special chats or to pickup from where you left off, but not so great if we delete them by accident or change phones. The Backup function allows you to Create backup and to Restore your chats that can be saved on your phone's internal storage, but you can also choose to have it stored on your phone's external memory, or even share it to your cloud storage for backup.

Here is how to create your backup:

  • Click on the three vertical dots next to search icon and select Backup
  • select Create backup and enter a pin to secure your backup.

Restore your backup

  • You can easily restore your backup by going to the Backup tab
  • select Restore enter your backup pin and your chats will be restored -you will get a notification to confirm, it's that easy!

GENERAL

What's fun and interesting about Moya?

Besides for our #datafree messaging, you can also check out the Moya Discover section for more #datafree fun and helpful things to see.

Do my contacts also use Moya?

If you provide permission for Moya to read your Android contacts we can see which of your friends also have Moya.

Click on the green + at the bottom of the Chats screen. Your contacts who are using Moya will be displayed at the top with a clear distinction between them and those who aren't using Moya.

No, it is not related to WhatsApp at all.

If I use Moya, is WhatsApp free?

No, Moya has nothing to do with WhatsApp

Can I send messages to Facebook or WhatsApp?

No, you are not able to send messages from Moya to any other messaging App. Only Moya to Moya.

ACCOUNT PROFILE

Why is the media attachment not free?

Media attachments require much more data than text messages, and if all media messages were free, we at Moya would not have the ability to keep the lights on :-(

What is #datafree?

#datafree means there is no data cost for you to access or use the app or website. You can download, install, register and use Moya for text messaging with no data cost.

How do I check my profile?

Click on Menu (three dots) on the top right-hand side of your screen. Select my profile. Tap “EDIT” to change your profile name or status message. Tap your profile picture to change it.

How to delete or hide a chat?

Go Chat, long press on a chat you would like to delete or hide then select from the options that pop-up.

How to set a status on Moya?

Currently you cannot set a status, however we are working to add Statuses like you see in WhatsApp.

Can the app’s theme change colour?

This is not available at the moment but might be with a future update.

How do I post my profile picture?

Select “My Profile” in the bottom navigation bar then tap the profile picture icon to add your picture.

How do I change my name on Moya?

Select “My Profile” in the bottom navigation bar then tap “EDIT”.

CONTACTS

How do I see if my friends are online?

In order to see if your friends are online, you’ll need to go into the contact card of your friend to see their online status.

How do I invite people?

Click the green + on the Chat screen and click Share Moya at the bottom of the screen.

Can you please send me your contact details?

You can contact us by email: support@moya.app

How do I delete messages?

Just press and hold the message, a popup menu titled “Message options” will show and you can hit “Delete message” there.

Alternatively, to delete an entire chat you can tap on the 3 dots in the top right corner of the conversation screen, then select “delete chat”.

SHARE MOYA

Share Moya App and chat with all your friends #datafree. :-D

  1. Tap the menu bar at the top right of this screen (three vertical dots).
  2. Select “Share Moya”.
  3. Select how to let your contacts know about Moya! 8-)

GROUP CHAT

Public group chats

A “public” chat group means anyone can join the group and any group member can add another user to the group.

Moya no longer promotes links to public chat groups in Moya Discover.

How do I make a group chat

In the main chat screen swipe across to GROUP CHATS then:

  • press the green plus sign at the bottom right of your screen to create a new group chat
  • give it a name
  • decide if you want it be read only or a public group chat
  • choose some participants (contacts) to add to the group.

Group owners and admins

As a chat group owner you have control of the group and can add or remove users.

You can give admin privilege to certain members of the group chat - just long press their name and select to make them admin.

You can also delete the whole group chat if and when you decide.

How do we join groups?

You must create a group chat or be added to a group chat by an owner or admin.

Will joining a public group cost me any data?

No it will not. Moya is and will remain #datafree. The notification you get before joining a public group is to warn you that some users may send media files, such as pictures and videos and those files will cost data to view or download.

MOYA BROWSER

The Moya browser is a fast, secure, private browser to go anywhere on the internet.

The Moya browser is not datafree - it needs to use your mobile data or WiFi.

But it does save data cost and save data storage on your phone.

Save data cost

The Moya browser blocks ads and other tracking tags in websites, to save you data and to go faster.

Did you know online advertising often uses more data than the content of a website?

It can be that as much as 80% of your data is taken by advertising.

Seems crazy right? But it's true.

We did research to measure the data cost of online advertising in South Africa.

Secure and private

Use the Moya Browser for websites like Facebook and Instagram (instead of using their apps) so:

  • they cannot track you across the internet
  • they cannot track your usage between apps
  • to remove sponsored ads
  • to use less mobile data
  • to save data storage on your phone.

Try it and you will see!

How do I get Moya Browser?

You must have version 2.18.2 of the Moya app or higher to use Moya Browser.

You can update Moya from Google Play.

Why do we do this?

To make things more convenient, faster and less costly for you :-)

SASSA COVID RELIEF GRANT

At Moya we want to help people in these difficult times with COVID-19 causing hardship and affecting so many people.

Some mobile networks have zero-rated the SRD grant website, but not all networks.

We provide a direct link to the SRD grant website in Moya but if it does not work for you we also provide a #datafree link to the website.

We do this at our cost as we pay for the mobile data, not you.

It is important to understand we are not SASSA, we do not work for SASSA and we do not operate the relief grant website.

We just help you to connect with it #datafree.

If you have any questions about your grant application, please contact SASSA by:

  1. Email: srd@sassa.gov.za
  2. WhatsApp: 082 046 8553
  3. USSD: *134*7737#
  4. Call centre: 0800 60 10 11

VACCINATION PROGRAMME REGISTRATION

At Moya we want to help people in these difficult times with COVID-19 causing hardship and affecting so many people.

Some mobile networks have zero-rated the South African COVID-19 Vaccination Programme Registration website, but not all networks.

We provide a direct link to the Vaccination Programme website in Moya but if it does not work for you we also provide you a #datafree link to the website.

We do this at our cost as we pay for the mobile data, not you.

It is important to understand we are not the Department of Health, we do not work for the Department of Health and we do not operate the vaccination programme website.

We just help you to connect with it #datafree.

APP INFORMATION

Where did Moya come from?

Moya was developed in 2019 in South Africa by a company called Datafree Africa Pty Ltd :-)

How many people are using Moya?

Moya has grown by word of mouth to over 4 million active users in South Africa, and continues to grow by around 25,000 new users every day! :-)

Where are you located?

We have offices in Johannesburg and Cape Town.

How many MB to download this app?

The Moya app is 17 MB to download to your phone.

Lost or stolen phone? / Changing phones

If you want to switch to another phone using the same SIM number, you need to install Moya on the other phone and register as per usual.

Moya can only operate on one phone using the same phone number - same like for WhatsApp.

When you register for Moya using the same phone number on another phone, the Moya app on a previous phone will be disabled.

If you want to transfer your messages from an old phone to a new phone you must use the backup/restore option in Moya.

TROUBLESHOOTING

Why can't I see “last seen”?

You should be able to see the last seen at the top of your screen of the chat you’re in. It should be displayed below the contacts name. Kindly note however, that if your contact/s choose to not broadcast their last user interaction, you will not be able to see their “last seen”.

Contact list does not refresh to show friends on Moya

There is an option to force a refresh of contacts.

On the chat home screen:

  • press the + button to select a contact to start a new conversation
  • at the top right of the screen there is “refresh” circle icon to force a new sync of contacts.

APP UPDATES

Update to the latest version of Moya from the Google Play Store.

Or you can download and share the Android app install file (not #datafree) from here

How do I tell what version I am using?

  • go to the main Chat screen in Moya
  • tap the top right menu bar (three vertical dots)
  • Select “Help”
  • at the bottom of the menu list you will see the version of Moya you have installed.

Version history

v3.4.0
  • bug fixes and performance improvements
  • preparation for Moya Status updates in next version
v3.3.2
  • improvements to Moya calling
  • tap contact name to view contact details
  • bug fixes and performance improvements
  • removed support for Android 4.4 (sorry)
v3.2.1
  • MoyaPayD technical integration
  • message delivery ticks displayed in chat list
  • changed ring tone for Moya calling
  • bug fixes and performance improvements
v3.1.3
  • performance improvements
  • bug fixes
v3.1.2
  • introduction of MoyaPay
  • big performance improvements
  • bug fixes
v3.0.3
  • voice & video calling warning when no data
  • bug fixes and performance improvements
v3.0.2
  • voice & video calling big fixes
v3.0.1
  • voice & video calling
v2.18.3
  • bug fixes
v2.18.2
  • new internet browser feature
  • bug fixes
v2.18.0
  • fixed app crashing on some devices
  • fixed Moya registration problem on some devices
v2.17.4
  • bug fixes
  • performance improvements
v2.17.3
  • fixed problem that affected Android v5 devices
  • performance improvements
v2.17.2
  • added automatic pick-up of SMS message with PIN code
  • changed app to use new Moya white icon image
v2.17.1
  • fixed problem with welcome to Moya registration screen
v2.17.0
  • option to record high quality, non-datafree voice messages
  • easier access to option to block users
  • improved explanation when phone number registered on another device
  • updated welcome to Moya screen for registration.
v2.16.1
  • bug fix for crashing problem on some versions of Android
v2.16.0
  • changed to double ticks for message sent, delivered and seen
  • bug fixes.
v2.15.3
  • bug fixes.
v2.15.2
  • bug fixes.
v2.15.1
  • bug fixes.
v2.15.0
  • added backup and restore option for messages
  • performance improvements in Moya Discover
  • bug fixes.
v2.14.1
  • bug fixes
  • fixed problem with entering SMS verification code on phones with small screens.
v2.14.0
  • increased #datafree voice notes to 60 seconds
  • fixed bug with profile pics not displaying
  • added option to invite users to private chat in public chat groups
v2.13.0
  • voice notes in personal chats are now #datafree!
v2.12.1
  • bug fixes with public group chats
  • preparation for #datafree voice messages
v2.12.0
  • implemented user privacy in public group chats
  • group chat performance improvements
v2.11.4
  • minor bug fixes
v2.11.3
  • fix problem from previous version with Wikipedia and a few other apps in Moya Discover
v2.11.2
  • fix problem with SMS verification PIN entry on some phones
  • minor bug fixes
v2.11.1
  • minor bug fixes
v2.11.0
  • new option to “report” users who are being abusive etc.
  • much improved first time user registration process
v2.10.5
  • double fixed bug when accessing some #datafree website links and games!
v2.10.4
  • fixed bug when accessing some #datafree website links and games
v2.10.3
  • fixed last seen and online status problem in version 2.10.2
v2.10.2
  • added favourite emojis
  • bug fixes and performance improvements
  • fixed install problem on certain devices
v2.10.1
  • added favourite emojis
  • bug fixes and performance improvements
v2.9.7
  • fixed first letter capitalisation in default keyboard
  • bug fixes and performance improvements
v2.9.6
  • added option to delete message in a chat
  • fixed bug accessing “Leagues” in Goal Zero for Android 4.4. devices
v2.9.5
  • added option to delete message in a chat
  • more bug fixes
v2.9.4
  • improved support for Android v4.4 devices
  • performance improvements & bug fixes
  • support for Moya Discover country customisation
v2.9.3
  • fixed app crash problem that was happening on some devices
v2.9.2
  • performance improvements & bug fixes
v2.9.1
  • fixed problem in v2.9.0 that caused Moya to crash on some devices
v2.9.0
  • swipe between chats and group chats
  • long press on contact in chat screen to see menu options
  • long press on chat to see menu options
  • bug fixes
v2.8.0
  • fixed problem leaving chat groups
v2.7.0
  • chat wallpapers
  • clear history in group chats
v2.6.5
  • fixed games and other Discover apps not opening
  • fixed bottom navigation bar disappearing occasionally
  • fixed warning message when leaving #datafree zone
v2.6.3
  • refresh of Moya contacts from phone address book
  • attach media icon moved to message text input bar
  • share icon at top of screen for public chat groups
  • group chat owners can destroy / delete group
  • options to delete chats, clear history and leave group
v2.6.2
  • bug fixes
v2.6.1
  • only owners or admins can change chat group name
  • fixed tapping the name of users who have left a chat group
v2.6.0
  • public chat groups
  • share link for public chat groups
  • option to share link to public chat group
v2.5.4
  • optimised delivery of group chat messages
  • notification dot on chat icon in bottom nav bar
v2.5.3
  • Moya Discover feature
start.txt · Last modified: 2021/09/28 10:49 by Moya Editor

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