Table of Contents

MoyaApp LATEST VERSION

MoyaApp v6.1.8:

You can update MoyaApp from Google Play

You can update MoyaApp for iOS on App Store

You can update MoyaApp for Huawei phones on AppGallery

If your MoyaApp is taking longer than usual to update, uninstall MoyaApp from your device and download MoyaApp from Google Play or AppGallery

Please note that updating MoyaApp is not #datafree, you must have data on your phone or be connected to Wi-Fi to update MoyaApp.

You can also download and share the Android app install file (not #datafree) from here

MESSAGE DELIVERY & NOTIFICATIONS

It is very important that you do this so your messages are delivered immediately and you get new message notifications straight away.

MoyaApp does not use standard Google notifications service like other apps, because Google does not allow them to work #datafree.

So we have to use our own notification system that works #datafree, even when you have no airtime or data balance.

To make this work go to “My Profile” and tap “Enable background activity”.

This will make sure MoyaApp is always running and does not get put to “sleep” by your Android system.

Do not worry about the standard battery warning message - we can assure you MoyaApp does not drain your battery.

If you do not see the enable background activity option that means you have already done it.

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VOICE & VIDEO CALLING

Voice & video calling feature has been added to MoyaApp v3.0.1 and higher.

Voice calling available on MoyaApp iOS, however video calling is not yet available on MoyaApp iOS, coming soon😁

If you experience any technical problems please contact us using the feedback form in “Info & Questions”.

Please note:

How to use MoyaApp calling

Go into a chat with a contact.

If both of you have v3.0.1 of MoyaApp or higher you will see a call icon at the top right of the screen - just tap to call!

If you do not have, or only one of you have v.3.0.1 of MoyaApp or higher, you will not see the call icon in a chat.

You must update to the latest version of MoyaApp to use Moya calling.

SECURITY & PRIVACY

MoyaApp is designed to never collect or store any sensitive or personal information. MoyaApp messages cannot be accessed by us or other third parties because they are always end-to-end encrypted, private, and secure.

Messages are secure

All personal messages in MoyaApp are secure using end-to-end encryption.

End-to-end encryption ensures only you and the person you are communicating with can read what is sent, and nobody in between, not even MoyaApp.

This is because with end-to-end encryption, your messages are secured with a lock, and only the person receiving your message and you have the special key needed to unlock and read the messages.

This happens automatically - there is no need to turn on any setting.

Messages stay with you

MoyaApp does not store or keep a copy of your messages after delivery, ever.

End-to-end encrypted messages are only stored on your device and not MoyaApp servers after they are delivered.

MoyaApp data collection

MoyaApp does not collect or store any personal data about you, other than your phone number which you need to register and verify in order to use MoyaApp.

MoyaApp does collect anonymous information about your smartphone device to help us improve delivery of our services.

Contacts

You have the choice to allow MoyaApp to discover which contacts in your phone address book are MoyaApp users.

Information from the contacts on your device may be securely transmitted to the Moya server in order to determine which of your contacts are registered.

MoyaApp does not permanently store your contacts information on our servers.

No data sharing

MoyaApp does not share any of your data with third party companies or Big Tech like Google, Facebook etc., ever.

MoyaApp does not share data about your contacts, ever.

MoyaApp does not try to track you across other websites or profile your activity for ad targeting.

You are in control

We want to make sure you know what is happening with your messages.

If you don’t want to receive messages from a person, you can always block them directly from the chat or delete them from your contact list.

Just long press on a chat or contact and select the option in the pop-up menu to do this.

You can read the full MoyaApp Terms and Privacy Policy here.

Can you hide your last seen?

Yes, you can. Click on the 3 dots displayed at the top right-hand corner then go to settings, then uncheck the “broadcast and last user interaction” box.

There are unknown people inviting me, is this MoyaApp not secured?

MoyaApp is 100% secure and all messages are encrypted. Any person that has the MoyaApp can invite anyone else to join the app. We at MoyaApp do not retain or share any user information.

Why am I receiving the MoyaApp SMS verification pin?

MoyaApp will NEVER spam you with SMS's. This usually happens when someone also unknown to us (mistakenly) enters the wrong number when registering on MoyaApp and the verification SMS is sent directly to the number entered when registering on MoyaApp. However rest assured, nothing will happen to your personal data as they do not have the pin and they are not using the correct number, your data is safe!

BACKUP AND RESTORE

It is great to remember some special chats or to pickup from where you left off, but not so great if we delete them by accident or change phones. The Backup function allows you to Create backup and to Restore your chats that can be saved on your phone's internal storage, but you can also choose to have it stored on your phone's external memory, or even share it to your cloud storage for backup.

Here is how to create your backup:

Restore your backup

GENERAL

What's fun and interesting about MoyaApp?

Besides for our #datafree messaging, you can also check out the Discover section for more #datafree fun and helpful things to see.

Do my contacts also use MoyaApp?

If you provide permission for MoyaApp to read your Android contacts we can see which of your friends also have MoyaApp.

Click on the green + at the bottom of the Chats screen. Your contacts who are using MoyaApp will be displayed at the top with a clear distinction between them and those who are not using MoyaApp.

No, it is not related to WhatsApp at all.

If I use MoyaApp, is WhatsApp free?

No, MoyaApp has nothing to do with WhatsApp

Can I send messages to Facebook or WhatsApp?

No, you are not able to send messages from MoyaApp to any other messaging app.

Why are message attachments not free?

Media attachments require much more data than text messages, and if all media messages were free, we at MoyaApp would not have the ability to keep the lights on :-(

How to delete or hide a chat?

Go Chat, long press on a chat you would like to delete or hide then select from the options that pop-up.

How to unhide a chat

To unhide your hidden chats, simply go to your contact lists on MoyaApp and tap on the contact who's chat you have hidden, tap or open the chat and the chat will reappear on your chat tab.

What is #datafree?

#datafree means there is no data cost for you to access or use the app or website. You can download, install, register and use MoyaApp for text messaging with no data cost if shared via SHAREit.

'Indicator' dots have been placed on the top right corners of each app/ website on Discover to indicate if the app/ website is prepaid access or NOT datafree:

Datafree with MoyaPay

Some apps are datafree ONLY if you have a verified MoyaPay account, therefore we will cover the data costs for you. MoyaPay is free, with no monthly charges, no debit orders - EVER, and datfaree. You will always be notified if you do not have a MoyaPay account to access content.

Prepaid content

For the past 3 years, we at MoyaApp have been paying a global provider of sports data to bring you the top quality sports updates for free, however this has become expensive for us. To help cover the cost, we have introduced prepaid content.

Apps like Flash Score along with all prepaid apps will need you to pay for the content you would like to see. Prepaid access means that you as the user will pay for the content you want to see for how long you would like to see it. The prepaid content apps are datafree, therefore you DO NOT need data to open Flash Score or apps that are prepaid as you only pay for the content you want to see. MoyaPay will NEVER allow debit orders, ever!

You will need to pay via MoyaPay, making the process quick, easy and datafree. If you do not have an account yet, please register on MoyaPay.

ACCOUNT PROFILE

How do I check my profile?

Click on Menu (three dots) on the top right-hand side of your screen. Select my profile. Tap “EDIT” to change your profile name or status message. Tap your profile picture to change it.

Can the app’s theme change colour?

This is not available at the moment but might be with a future update.

How do I post my profile picture?

Select “My Profile” in the bottom navigation bar then tap the profile picture icon to add your picture.

How do I change my name on MoyaApp?

Select “My Profile” in the bottom navigation bar then tap “EDIT”.

YOUR STATUS

MoyaApp statuses are finally here!

Here are some cool MoyaApp status features:

We are continuously working on improving MoyaApp statuses. More features will be available soon!

CONTACTS

How do I see if my friends are online?

In order to see if your friends are online, you’ll need to go into the contact card of your friend to see their online status.

How do I invite people?

Click the green + on the Chat screen and click Share MoyaApp at the bottom of the screen.

Can you please send me your contact details?

You can contact us by email: support@moya.app

Or you can contact us via the MoyaApp Feedback form provided in the Info & Question folder.

How do I delete messages?

Just press and hold the message, a popup menu titled “Message options” will show and you can hit “Delete message” there.

Alternatively, to delete an entire chat you can tap on the 3 dots in the top right corner of the conversation screen, then select “delete chat”.

GROUP CHAT

Public group chats

A “public” chat group means anyone can join the group and any group member can add another user to the group.

How do I make a group chat

In the main chat screen swipe across to GROUP CHATS then:

Group owners and admins

As a chat group owner you have control of the group and can add or remove users.

You can give admin privilege to certain members of the group chat - just long press their name and select to make them admin.

You can also delete the whole group chat if and when you decide.

How do we join groups?

You must create a group chat or be added to a group chat by an owner or admin.

Will joining a public group cost me any data?

No it will not. MoyaApp is and will always remain #datafree. The notification you get before joining a public group is to warn you that some users may send media files, such as pictures and videos and those files will cost data to view or download.

MoyaApp BROWSER

MoyaApp Browser has been discontinued, however the apps are now more organised in relevant folders 😉

The MoyaApp browser is a fast, secure, private browser to go anywhere on the internet.

The MoyaApp browser is not datafree - it needs to use your mobile data or WiFi.

But it does save data cost and save data storage on your phone.

Save data cost

The MoyaApp browser blocks ads and other tracking tags in websites, to save you data and go faster.

Did you know online advertising often uses more data than the content of a website?

It can be that as much as 80% of your data is taken by advertising.

Seems crazy right? But it's true.

We did research to measure the data cost of online advertising in South Africa.

Secure and private

Use the MoyaApp Browser for searching Google and going to websites like Facebook and Instagram so:

Try it and you will see!

Why do we do this?

To make things more convenient, faster and less costly for you :-)

SHARE MoyaApp

Share MoyaApp and chat with all your friends #datafree. :-D

  1. Tap the menu bar at the top right of this screen (three vertical dots).
  2. Select “Share MoyaApp”.
  3. Select how to let your contacts know about MoyaApp! 8-)

FACEBOOK PAGE

Check out our official MoyaApp page on Facebook

Please LIKE and SHARE the MoyaApp page and help spread the word about datafree and MoyaApp 8-)

APP INFORMATION

Where did MoyaApp come from?

MoyaApp was developed in 2019 in South Africa by a company called Datafree Africa Pty Ltd :-)

How many people are using MoyaApp?

MoyaApp has grown by word of mouth to over 6 million active users in South Africa, and continues to grow by around 20,000 new users every day! :-)

Where are you located?

We have offices in Cape Town, Johannesburg and Centurion.

How many MB to download this app?

The MoyaApp is 30 MB to download to your phone.

Lost or stolen phone? / Changing phones

If you want to switch to another phone using the same SIM number, you need to install MoyaApp on the other phone and register as per usual.

MoyaApp can only operate on one phone using the same phone number - same like for WhatsApp.

When you register for MoyaApp using the same phone number on another phone, the MoyaApp on a previous phone will be disabled.

If you want to transfer your messages from an old phone to a new phone you must use the backup/restore option in MoyaApp.

SASSA COVID RELIEF GRANT

At MoyaApp we want to help people in these difficult times with COVID-19 causing hardship and affecting so many people.

So we decided to provide a #datafree link to the SASSA website for the special Covid-19 Social Relief of Distress Grant (SRD).

We do this at our cost as we pay for the mobile data, not you.

It is important to understand we are not SASSA, we do not work for SASSA and we do not operate the relief grant website.

We just help you to connect with the SRD website #datafree.

If you have any questions about your grant application, please contact SASSA by:

  1. Email: srd@sassa.gov.za
  2. USSD: *134*7737#
  3. Call centre: 0800 60 10 11

Please make sure that you have the latest version of MoyaApp to access the SASSA website via MoyaApp.

TROUBLESHOOTING

Why can't I see “last seen”?

You should be able to see the last seen at the top of your screen of the chat you’re in. It should be displayed below the contacts name. Kindly note however, that if your contact/s choose to not broadcast their last user interaction, you will not be able to see their “last seen”.

Contact list does not refresh to show friends on MoyaApp

There is an option to force a refresh of contacts.

On the chat home screen:

APP UPDATES

Update to the latest version of MoyaApp from the Google Play Store.

Or you can download and share the Android app install file (not #datafree) from here

How do I tell what version I am using?

Version history

MoyaApp v6.1.8
MoyaApp v6.0.13
v6.0.6
v6.0.2
v6.0.0
v5.7.6
v5.7.5
v5.7.2
v5.6.3
v5.6.2
v5.5.4
v5.5.3
v5.5.2
v5.4.3
v5.4.2
v5.3.2
v5.3.0
v5.2.10
v5.2.7
v5.2.6
v5.2.4
v5.1.4
v5.1.2
v5.0.1
v4.6.1
v4.5.5
v4.5.2
v4.5.0
v4.4.3
v4.3.2
v4.3.1
v4.3.0
v4.2.3
v4.0.4
v3.4.0
v3.3.2
v3.2.1
v3.1.3
v3.1.2
v3.0.3
v3.0.2
v3.0.1
v2.18.3
v2.18.2
v2.18.0
v2.17.4
v2.17.3
v2.17.2
v2.17.1
v2.17.0
v2.16.1
v2.16.0
v2.15.3
v2.15.2
v2.15.1
v2.15.0
v2.14.1
v2.14.0
v2.13.0
v2.12.1
v2.12.0
v2.11.4
v2.11.3
v2.11.2
v2.11.1
v2.11.0
v2.10.5
v2.10.4
v2.10.3
v2.10.2
v2.10.1
v2.9.7
v2.9.6
v2.9.5
v2.9.4
v2.9.3
v2.9.2
v2.9.1
v2.9.0
v2.8.0
v2.7.0
v2.6.5
v2.6.3
v2.6.2
v2.6.1
v2.6.0
v2.5.4
v2.5.3